Customer Service in the Accounting Profession

 The number 1 complaint I hear when prospective clients reach out to me is "I never hear back from my accountant."

Many accounting firms don't realize how accounting relates to customer service. A successful firm listens to the client, provides comprehensive problem solving ideas and analyzes the steps needed to reach a firm's financial goals.

Good customer service helps to attract new clients, provides loyalty based relationships and retains quality customers.